PURPOSES OF GATHERING YOUR DATA
We use your personal information to operate, provide, develop, and improve the products and services. These purposes include:
PURCHASE AND DELIVERY OF PRODUCTS AND SERVICES
We use your personal information to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.
PROVIDE AND TROUBLESHOOT
We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of the COOP BAZAAR App services.
RECOMMENDATIONS AND PERSONALIZATION
We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences and personalize your shopping experience.
COMMUNICATE WITH YOU
We use your personal information to communicate with you with the COOP BAZAAR via different channels (e.g., by phone, e-mail, SMS).
LAWFUL BASES OF PROCESSING YOUR DATA
We are permitted to process your Data in compliance with applicable laws and regulations by relying on one or more of the following lawful bases:
· You have explicitly agreed to us processing your Data for a specific reason.
· The processing is necessary to perform the agreement we have with you or to take steps to agree with you.
· The processing is necessary to comply with our Legal Obligations.
· The processing is necessary for a legitimate interest (“Legitimate Interest”) pursued by us to provide services to you to evaluate, develop or improve our products and services.
· Where the processing is based on your consent, you have a right to withdraw your consent at any time.You may withdraw consent by contacting us.
· Upon receipt of your written request to withdraw your consent, consequences of withdrawal will be communicated to you and, upon your agreement; your withdrawal request will be processed.
COOKIES AND OTHER TRACKERS USED BY OUR DIGITAL PROPERTIES
Mobile Apps use requisite permissions and SDKs. These are used to make Apps work, or work more efficiently, as well as to provide information to the owners of the App. We use cookies, permissions for mobile applications that are used to collect and process data about you so we can provide you with a better online experience as well as improve our services. We might also disclose your Data to appropriate authorities if we believe that it is reasonably necessary to comply with a law, regulation, legal process, to protect the safety of any person, to address fraud, security, or technical issues, or to protect our rights or the rights of those who use our products & services.
Reasons for disclosing your Data to other parties:
We may disclose your Data to others where it is lawful to do so including where we or they:
· Need to provide you with products or services where you have initiated a payment have a legal obligation to do so, e.g. to assist with detecting and preventing fraud,
· have a requirement in connection with regulatory reporting, litigation, or asserting or defending legal rights and interests
· have a legitimate business reason for doing so
· want to send you information and promotional material regarding our products and services,
· have asked you for your consent to share it, and you’ve agreed
· Improve your online experience by using our product.
To whom your Personal Data may be disclosed:
We may disclose your Data for the above purposes to other parties including:
· Other group companies and any subcontractors, agents, or service providers who work for us or provide services to us or group companies (including their employees, sub-contractors, service providers, directors, and officers).
· Law Enforcement Authorities, Government Authorities, courts, dispute resolution bodies, our regulators, auditors, and any party appointed or requested by our regulators to carry out investigations or audits of our activities.
· Statutory and regulatory bodies and authorities (including the government) investigating agencies and entities or persons, to whom or before whom it is mandatory to disclose the Personal Data as per the applicable law, courts, judicial and quasi-judicial authorities, and tribunals, arbitrators, and arbitration tribunals.
· Overseas regulators.
· Anybody else that we’ve been instructed to share your Data with by you
DATA SECURITY
We are committed to protecting your data in our custody. We take reasonable steps to ensure appropriate physical, technical and managerial safeguards are in place to protect your Data from unauthorized access, alteration, transmission, and deletion. We work to protect the security of your personal information during transmission by using encryption protocols. We use multi-layered controls to help protect our infrastructure, constantly monitoring and improving our applications, systems, and processes to meet the growing demands and challenges of security. We ensure that the third parties, who provide services to us under appropriate contracts, take appropriate security measures to protect your data in line with our policies.
RETENTION AND DISPOSAL OF DATA
We keep the Personal Data we collect about you on our systems or with third parties for as long as it is required for the purposes set out in this Privacy Policy and for legal or regulatory reasons. We will only use your Data for those purposes and will make sure that your privacy is protected. We shall take reasonable steps to delete or permanently de-identify Personal Data that is no longer needed.
CHILDREN’S PRIVACY
Our application is directed to be used by adults only. If you are not an adult, while you may look at our site, you should not make a purchase, register, or submit Personal Data to us. We or our associates /affiliates do not knowingly collect information from minors.
YOUR RIGHTS AS A CUSTOMER
We understand that when you interact with the COOP BAZAAR, you have rights over your Personal Data. These rights involve providing reasonable steps to allow you to access your data, correct any errors among others.
CONTACT US
For any further queries and complaints related to privacy under applicable laws and regulations, you could reach us through iasection@tanfed.in.
NOTIFICATION OF CHANGES
We keep our Privacy Policy under regular review to make sure it is up to date and accurate. Any changes we may make to this Privacy Policy in the future will be posted on this page. We recommend that you re-visit this page regularly to check for any updates.
CANCELATION POLICY
· Customer has the right to Cancel the Orders before the order is processed. If the customer cancels the order before processing , we will charge Rs. 25/- for orders with a value less than Rs.250/- and Rs.50/- for orders with a value above Rs.250/-. Once the order is processed by us, the customer cannot cancel the order, if the customer cancels the order after the order is processed, the customer cannot claim refund of any amount and no amount will not be refunded in such circumstances.
· Refund will ordinarily be done in 72 hours. If there is any issue in the refund process like network outage, it will take 4 days after confirmation message. And wherein the case of funds transfer failed alone, we will refund our customer amount.
· Only damaged goods such as broken bottles, torn cover, spillage loss can be returned with valid information such as order number, date and time, to be verified by our delivery partner.